Frequently asked question
What specific services does MedCare offer?
MedCare Transport specializes in non-emergency medical transportation across Southern California. Their services include:
Wheelchair transport: Safe, secure, and comfortable rides to appointments or PACE centers, attended by trained staff.
Gurney services: Transport for bedridden patients or those requiring stretcher-level care – ideal for hospital discharges, dialysis, or longer-distance travel with full assistance.
Ambulatory transport: Door-through-door service for individuals needing minimal assistance or unable to walk independently – for medical visits, therapy, and routine care.
Stair chair assistance: Specialized stair-chairs to safely and securely navigate steps, ensuring dignity and support from door through door.
Leveraging over six years of experience, MedCare is built on reliability, safety, and compassionate service.
Are the vehicles wheelchair accessible?
Yes, all MedCare Transport vehicles are fully wheelchair accessible. They are ADA-compliant, equipped with lifts, ramps, and securement systems, and staffed by trained professionals to ensure safe and dignified transport.
Is advance booking required?
Yes, advance booking is recommended to guarantee availability, especially for scheduled medical appointments and specialized services. However, urgent and last-minute requests are often accommodated whenever possible.
Do you accept insurance?
We do not accept insurance at this time. All rides are private pay. Our team will provide clear and upfront pricing so you always know what to expect.
Do you provide services on weekends and holidays?
Yes, MedCare is available 7 days a week including weekends and holidays. Our regular hours stay the same, so you can count on us whenever you need a ride.
What kinds of medical conditions or mobility limitations can you accommodate?
We specialize in transporting passengers with a wide range of needs including:
Wheelchair and stretcher or gurney users
People using walkers or who need extra walking assistance
Patients on oxygen
Individuals recovering from surgery
Riders who need help with stairs
Our goal is to make every trip safe, comfortable, and stress free. If you have a unique situation, just let us know and we will do our best to accommodate.
Can they provide same-day transportation?
Yes, MedCare Transport can provide same-day transportation based on availability. For urgent needs, contacting their dispatch team directly ensures the fastest scheduling.
What safety measures do they follow?
MedCare Transport follows strict safety protocols to protect every passenger. These include:
Regular vehicle inspections and cleaning
ADA-compliant equipment (wheelchair securements, gurneys, stair chairs)
Drivers trained in CPR, first aid, and safe patient handling
GPS-tracked vehicles with real-time monitoring for reliability and on-time arrivals
Do the drivers receive specialized training?
Yes, every MedCare driver receives specialized training in patient handling, safety procedures, first aid, CPR, and compassionate care to ensure passengers are transported with dignity, comfort, and professionalism.
Can you take people to the Emergency Room?
Yes, we can provide non emergency transportation to the Emergency Room. Please note that while we can get you there safely, we do not receive any special access once at the hospital. In some cases, additional fees may apply for ER trips. If you are experiencing a true emergency, please call 911 immediately.
How far in advance should I schedule?
We recommend scheduling at least 24 hours in advance to make sure we have a vehicle available for you. Same day rides may be possible depending on availability, just give us a call and we will do everything we can to help.
Can I change or cancel my reservation?
Yes, you can. We do not charge cancellation fees. If you need to cancel, we are happy to apply a credit toward a future trip or issue you a refund, whichever you prefer.
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