Frequently
Asked
Questions

MedCare Transport specializes in private pay non-emergency medical transportation across Southern California. Our services include:

• Wheelchair Transport — Safe, secure rides to appointments or PACE centers, attended by trained staff.
• Gurney Transport — For bedridden patients or those requiring stretcher-level care, ideal for hospital discharges and dialysis.
• Ambulatory Transport — Door-through-door service for individuals needing minimal assistance.
• Stair Chair Assist — Specialized stair chairs to safely navigate steps, ensuring dignity from door through door.

Yes, all MedCare Transport vehicles are fully wheelchair accessible. They are ADA-compliant, equipped with lifts, ramps, and securement systems, and staffed by trained professionals to ensure safe and dignified transport.

Yes, advance booking is recommended to guarantee availability, especially for scheduled medical appointments and specialized services. However, urgent and last-minute requests are often accommodated whenever possible.

We do not accept insurance at this time. All rides are private pay. We do not accept Medicaid or Medicare. Our team will provide clear and upfront pricing so you always know what to expect.

Yes, MedCare is available 7 days a week including weekends and holidays. Our regular hours stay the same — Mon–Fri: 5:00 AM to 9:00 PM, Sat & Sun: 7:00 AM to 7:00 PM — so you can count on us whenever you need a ride.

We specialize in transporting passengers with a wide range of needs including:

• Wheelchair and stretcher or gurney users
• People using walkers or who need extra walking assistance
• Patients on oxygen
• Individuals recovering from surgery
• Riders who need help with stairs

If you have a unique situation, just let us know and we will do our best to accommodate.

Yes, MedCare Transport can provide same-day transportation based on availability. For urgent needs, contacting our dispatch team directly ensures the fastest scheduling.

MedCare Transport follows strict safety protocols to protect every passenger, including:

• Regular vehicle inspections and cleaning
• ADA-compliant equipment (wheelchair securements, gurneys, stair chairs)
• Drivers trained in CPR, first aid, and safe patient handling
• GPS-tracked vehicles with real-time monitoring for reliability and on-time arrivals

Yes, every MedCare driver receives specialized training in patient handling, safety procedures, first aid, CPR, and compassionate care to ensure passengers are transported with dignity, comfort, and professionalism.

Yes, we can provide non-emergency transportation to the Emergency Room. Please note that while we can get you there safely, we do not receive any special access once at the hospital. In some cases, additional fees may apply for ER trips. If you are experiencing a true emergency, please call 911 immediately.

We recommend scheduling at least 24 hours in advance to make sure we have a vehicle available for you. Same-day rides may be possible depending on availability — just give us a call and we will do everything we can to help.

Yes, you can. We do not charge cancellation fees. If you need to cancel, we are happy to apply a credit toward a future trip or issue you a refund, whichever you prefer.