Medcare Transport

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Privacy Policy

Welcome to MedCare Transport’s Privacy Policy. This document outlines how we collect, use, disclose, and protect your information when you use our services. Your privacy is paramount to us, and we are committed to ensuring the confidentiality and security of your personal data.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

1.1 Personal Data

  • Identification Information: Name, address, email address, phone number.
  • Health-Related Information: Medical conditions relevant to transport, emergency contact details.
  • Payment Information: Billing address, credit/debit card details (processed securely by third-party payment processors, we do not store full card numbers).
  • Location Data: For optimal service, we may collect precise or approximate location information from your device.

1.2 Usage Data

We may also collect information on how the service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

2. How We Use Your Information

MedCare Transport uses the collected data for various purposes:

  • To provide and maintain our service, including scheduling and executing transport.
  • To notify you about changes to our service.
  • To allow you to participate in interactive features of our service when you choose to do so.
  • To provide customer support.
  • To gather analysis or valuable information so that we can improve our service.
  • To monitor the usage of our service.
  • To detect, prevent and address technical issues.
  • To fulfill any other purpose for which you provide it.

3. How We Share Your Information

We may share your information with trusted third parties only to the extent necessary to provide our services, comply with legal obligations, or with your explicit consent. These third parties may include:

  • Service Providers: Companies that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
  • Medical Professionals/Facilities: When necessary for patient care coordination during transport.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Business Transfers: In connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Data Security

The security of your data is important to us. We implement a variety of security measures, including encryption and access controls, to maintain the safety of your Personal Data when you place an order or enter, submit, or access your personal information. However, no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Rights/Choices

You have certain rights regarding your personal data. These may include:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure: The right to request that we erase your personal data, under certain conditions.
  • Restriction of Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
  • Object to Processing: The right to object to our processing of your personal data, under certain conditions.
  • Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

6. Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

7. Children's Privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Last updated: July 21, 2025

9. Contact Us

If you have any questions about this Privacy Policy, please contact us: